User Tools

Site Tools


manual:faq:change_email

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Next revision
Previous revision
manual:faq:change_email [2023/03/22 15:36] – created mstupkamanual:faq:change_email [2025/01/10 08:55] (current) – [Is it possible to change the address of my Locus account?] mstupka
Line 6: Line 6:
 **Changing the email address in the account is not possible.** **Changing the email address in the account is not possible.**
 </WRAP> </WRAP>
-The account is defined by the email address. If you absolutely need to use a different address, you need to **create a new account** (log in with a new email) and after that send us a **request to delete your old account**. However, this has several implications:+The account is defined by the email address. **If you absolutely need to use a different address, you need to [[manual:user_guide:locus_store:user_profile#log_in|create a new account]] and after that send us a [[manual:user_guide:locus_store:user_profile#manage_account|request to delete your old account]]**. However, this has several implications:
 ===== Premium ===== ===== Premium =====
  
-If you have an active subscription, you need to **cancel it**, otherwise it will be renewed again with your old account. Access to Premium features **remains active until the subscription period expires**. Then log in to Locus with the new account and subscribe or purchase a one-time Premium.+If you have an active subscription, you need to **[[manual:faq:subs_cancel|cancel it]]**, otherwise it will be renewed again with your old account. Access to Premium features **remains active until the subscription period expires**. Then log in to Locus with the new account and subscribe or purchase a one-time Premium.
 ===== Tracks, routes and points ===== ===== Tracks, routes and points =====
  
-If you don't uninstall the app, **your routes and waypoints remain in your phone'memory** after you change accounts and are available under your new account. However, **this does not apply to routes and waypoints that you have synced with the cloud and web library**. These are only available under your old account. After changing your account and making a new Premium purchase, you need to **re-sync**.+If you don't uninstall the app, **your routes and waypoints remain in your phone'storage** after you change accounts and are available under your new account. However, **this does not apply to routes and waypoints stored in the cloud and web library** after syncing with your app. These are only available under your old account. After changing your account and making a new Premium purchase, you need to **[[manual:user_guide:tracks:management#cloud_sync|re-sync]]**.
 ===== Maps ===== ===== Maps =====
  
-From your purchased maps, only LoMaps will remain active under the new account. Paid third-party maps will not work under the new account and unfortunately, there is no way to change or fix this.+From your purchased maps, **only LoMaps will remain active under the new account**. Paid third-party maps will not work under the new account and unfortunately, there is no way to change or fix this.
 ===== LoCoins ===== ===== LoCoins =====
  
-If you have a large amount of LoCoins left in your old account, please **[[https://help.locusmap.eu/ticket/add|contact us]]** and we will transfer them manually to the new account. Ideally, please send a screenshot of your Locus account screen showing the email address of the old account and the number of LoCoins (as a very simple confirmation that this is indeed your account).+If you have a large amount of [[manual:user_guide:locus_store:locoins|LoCoins]] left in your old account, please **[[https://help.locusmap.eu/ticket/add|contact us]]** and we will **transfer them manually to the new account**. Ideally, please send a screenshot of your Locus account screen showing the email address of the old account and the number of LoCoins (as a very simple confirmation that this is indeed your account).
manual/faq/change_email.1679495799.txt.gz · Last modified: 2023/03/22 15:36 by mstupka