knowledge base

User Tools

Site Tools

manual:faq:issue_reporting
You are here: main » manual » faq » issue_reporting

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
manual:faq:issue_reporting [2025/11/20 11:16] – mstupkamanual:faq:issue_reporting [2025/11/20 11:48] (current) – mstupka
Line 2: Line 2:
  
 ---- ----
-===== Locus Map crash or malfunction ===== 
  
 When the application unexpectedly stops or closes down and a crash pop-up window is displayed, or one of Locus Map's features does not work properly or does not work at all,... When the application unexpectedly stops or closes down and a crash pop-up window is displayed, or one of Locus Map's features does not work properly or does not work at all,...
  
-==== Please do the following: ====+===== Please do the following: =====
  
-  - try to **repeat the action leading to the error** at least once more. +  - **repeat the action leading to the error** at least once more. 
-  - open a new **[[https://help.locusmap.eu/ticket/add|helpdesk ticket]]** or contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]]+  - open a new **[[https://help.locusmap.eu/ticket/add|helpdesk ticket]]** or start writing an e-mail at [[mailto:locus.map@asamm.com|locus.map@asamm.com]]
   - **describe the steps that led to the crash in precise detail** so that we can **replicate the steps you took to reproduce the problem**   - **describe the steps that led to the crash in precise detail** so that we can **replicate the steps you took to reproduce the problem**
-  - long-press the main menu button to open a hidden tool menu > tap **Report bug**:\\ {{ :manual:faq:crash03.jpg?nolink |}} +  - long-press Locus Map's main menu button to open a hidden tool menu > tap **Report bug**:\\ {{ :manual:faq:crash03.jpg?nolink |}} 
-  - a TXT file is generated. Attach it to the helpdesk ticket.  +  - a TXT file is generated. Attach it to the helpdesk ticket or email and tap **SEND**.  
-  - if you use an older version of Locus Map (4.30 and older), **copy your user ID** (menu > helpdesk/about > app info):\\ {{ :manual:faq:crash01.jpg?nolink |}}\\ If it is even impossible to launch the app, please open its working directory (it's usually in Android/data/menion.android.locus/file/locus/ directory), find an **info** file, which also contains the user ID:\\ {{ :manual:faq:crash02.jpg?nolink |}}\\ Attach the user ID to the ticket.+ 
 +===== Locus Map 4.30 and older versions ===== 
 + 
 +  - do the same as is described above, excluding the "Report bug" part 
 +  - open the main menu > helpdesk/about > app info and **copy your user ID**:\\ {{ :manual:faq:crash01.jpg?nolink |}}\\ If it is impossible to launch the app at all, please open its working directory (it's usually in Android/data/menion.android.locus/file/locus/ directory), find an **info** file, which also contains the user ID:\\ {{ :manual:faq:crash02.jpg?nolink |}}\\ Attach the user ID to the ticket and tap **SEND**. 
 + 
 +===== System bug report ===== 
 +Sometimes, none of the methods mentioned above helps identify the problem, and you are asked by the helpdesk to create a system bug report.  
 +  - please do the same as is described above, excluding the "report bug" or "user ID" part 
 +  - **[[how_to_create_debug_log|follow these instructions >>]]**
  
-===== Something doesn't work as it should, but maybe I just need more information  ===== 
-In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]** 
manual/faq/issue_reporting.txt · Last modified: by mstupka
Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
CC Attribution-Share Alike 4.0 International Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki