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--- manual:faq:issue_reporting [2015/04/29 16:40] – created mstupka
+++ manual:faq:issue_reporting [2025/04/17 08:49] (current) – [What to do?] mstupka
@@ Line 1: / Line 1: @@
 ====== Locus Map Crash ======
-When the application unexpectedly stops or closes down a crash pop-up window is displayed:
+----
-{{ :manual:faq:issue_reporting_force_close.png |}}
+When the application unexpectedly stops or closes down and a crash pop-up window is displayed...
-**What to do?**
+==== What to do? ====
-  - Try to repeat the error action once more.
+  - Try to **repeat the error action** at least once more.
-  - Describe the steps that lead to the crash. Please describe the procedure in detail so that we can repeat the steps you have taken.
+  - **Describe precisely the steps that led to the crash** and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - **simulate your problem**.
-  - Try to create an error message/log – see [[manual:faq:how_to_create_debug_log|Creating Logs >>]] (a log is essential for error correction)
+  - if you are using Locus version 4.3 and higher, **copy your user ID** (menu > about app/helpdesk > about app):\\ {{ :manual:faq:crash01.jpg?nolink |}}\\ If it is even impossible to launch the app, please open its working directory (it's usually in Android/data/menion.android.locus/file/locus/ directory), find an **info** file, which also contains the user ID:\\ {{ :manual:faq:crash02.jpg?nolink |}}\\ If you're using an older version, try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]**
-  - Contact us at [[mailto:support.locus@asamm.com|support.locus@asamm.com]]
+  - contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, user ID (error log), all files or maps involved in the issue
-====== A part of Locus does not work ======
+====== A part of Locus apparently does not work ======
-One of Locus features does not work properly, or does not work at all.
+One of Locus's features does not work properly or does not work at all.
-**What to do?**
+==== What to do? ====
-  - Try to repeat the error action once more.
+  - Try to **repeat the error action** at least once more.
-  - Try to create an error message/log – see [[manual:faq:how_to_create_debug_log|Creating Logs]]
+  - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - **simulate your problem**.
-  - Please try to describe precisely, which feature does not work properly and what are the symptoms.
+  - if you are using Locus version 4.3 and higher, **copy your user ID** (menu > about app/helpdesk > about app). If you're using an older version, try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]**
-  - Contact us at <support.locus@asamm.com>
+  - contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, user ID (or error log), all files or maps involved in the issue
-**Contact us**
+====== Something doesn't work as it should but maybe I just need more information  ======
+In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]**
-  - Describe your problem – see previous steps
-  - Attach log (if possible)
-  - [[http://help.locusmap.eu|Create new request]]

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