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--- manual:faq:issue_reporting [2015/05/18 22:15] – [Locus Map Crash] mstupka
+++ manual:faq:issue_reporting [2025/04/17 08:49] (current) – [What to do?] mstupka
@@ Line 1: / Line 1: @@
 ====== Locus Map Crash ======
-When the application unexpectedly stops or closes down and a crash pop-up window is displayed...:
+----
-{{ :manual:faq:issue_reporting_force_close.png |}}
+When the application unexpectedly stops or closes down and a crash pop-up window is displayed...
-**What to do?**
+==== What to do? ====
-  - Try to repeat the error action at least once more.
+  - Try to **repeat the error action** at least once more.
-  - Describe precisely the steps that lead to the crash and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.
+  - **Describe precisely the steps that led to the crash** and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - **simulate your problem**.
-  - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)
+  - if you are using Locus version 4.3 and higher, **copy your user ID** (menu > about app/helpdesk > about app):\\ {{ :manual:faq:crash01.jpg?nolink |}}\\ If it is even impossible to launch the app, please open its working directory (it's usually in Android/data/menion.android.locus/file/locus/ directory), find an **info** file, which also contains the user ID:\\ {{ :manual:faq:crash02.jpg?nolink |}}\\ If you're using an older version, try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]**
-  - Contact us at [[mailto:support.locus@asamm.com|support.locus@asamm.com]] and **send all to us** - thorough description of the problem, error log, all files or maps involved in the issue
+  - contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, user ID (error log), all files or maps involved in the issue
-====== A part of Locus does not work ======
+====== A part of Locus apparently does not work ======
-One of Locus features does not work properly, or does not work at all.
+One of Locus's features does not work properly or does not work at all.
-**What to do?**
+==== What to do? ====
-  - Try to repeat the error action once more.
+  - Try to **repeat the error action** at least once more.
-  - Try to create an error message/log – see [[manual:faq:how_to_create_debug_log|Creating Logs]]
+  - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - **simulate your problem**.
-  - Please try to describe precisely, which feature does not work properly and what are the symptoms.
+  - if you are using Locus version 4.3 and higher, **copy your user ID** (menu > about app/helpdesk > about app). If you're using an older version, try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]**
-  - Contact us at <support.locus@asamm.com>
+  - contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, user ID (or error log), all files or maps involved in the issue
-**Contact us**
+====== Something doesn't work as it should but maybe I just need more information  ======
+In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]**
-  - Describe your problem – see previous steps
-  - Attach log (if possible)
-  - [[http://help.locusmap.eu|Create new request]]

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