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manual:faq:issue_reporting
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manual:faq:issue_reporting [2021/11/10 11:14] – mstupkamanual:faq:issue_reporting [2025/04/17 08:49] (current) – [What to do?] mstupka
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 ====== Locus Map Crash ====== ====== Locus Map Crash ======
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 +----
  
 When the application unexpectedly stops or closes down and a crash pop-up window is displayed... When the application unexpectedly stops or closes down and a crash pop-up window is displayed...
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   - Try to **repeat the error action** at least once more.   - Try to **repeat the error action** at least once more.
-  - **Describe precisely the steps that lead to the crash** and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - **simulate your problem**. +  - **Describe precisely the steps that led to the crash** and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - **simulate your problem**. 
-  - if you are using Locus version 4.3 and higher, **copy your user ID** (menu > about app/helpdesk > about app):\\ {{ :manual:faq:crash01.jpg?nolink |}} If you're using an older version, try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]**+  - if you are using Locus version 4.3 and higher, **copy your user ID** (menu > about app/helpdesk > about app):\\ {{ :manual:faq:crash01.jpg?nolink |}}\\ If it is even impossible to launch the app, please open its working directory (it's usually in Android/data/menion.android.locus/file/locus/ directory), find an **info** file, which also contains the user ID:\\ {{ :manual:faq:crash02.jpg?nolink |}}\\ If you're using an older version, try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]**
   - contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, user ID (error log), all files or maps involved in the issue   - contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, user ID (error log), all files or maps involved in the issue
  
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   - Try to **repeat the error action** at least once more.   - Try to **repeat the error action** at least once more.
   - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - **simulate your problem**.     - **Describe precisely the steps that lead to the issue** and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - **simulate your problem**.  
-  - if you are using Locus version 4.3 and higher, **copy your user ID** (menu > about app/helpdesk > about app):\\ {{ :manual:faq:crash01.jpg?nolink |}} If you're using an older version, try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]**+  - if you are using Locus version 4.3 and higher, **copy your user ID** (menu > about app/helpdesk > about app). If you're using an older version, try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]**
   - contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, user ID (or error log), all files or maps involved in the issue   - contact us at [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and **send all to us** - thorough description of the problem, user ID (or error log), all files or maps involved in the issue
    
 ====== Something doesn't work as it should but maybe I just need more information  ====== ====== Something doesn't work as it should but maybe I just need more information  ======
 In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]** In this case please follow **[[manual:faq:question#i_ve_got_a_problem_whom_to_ask_for_advice|these instructions >>]]**
manual/faq/issue_reporting.1636539298.txt.gz · Last modified: 2021/11/10 12:14 (external edit)
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