When the application unexpectedly stops or closes down and a crash pop-up window is displayed, or one of Locus Map's features does not work properly or does not work at all,…

1. try to repeat the action leading to the error at least once more.
2. open a new helpdesk ticket or contact us at locus.map@asamm.com
3. describe the steps that led to the crash in precise detail so that we can replicate the steps you took to reproduce the problem
4. long-press the main menu button to open a hidden tool menu > tap Report bug:
   
5. a TXT file is generated. Attach it to the helpdesk ticket.
6. if you use an older version of Locus Map (4.30 and older), copy your user ID (menu > helpdesk/about > app info):
   
   If it is even impossible to launch the app, please open its working directory (it's usually in Android/data/menion.android.locus/file/locus/ directory), find an info file, which also contains the user ID:
   
   Attach the user ID to the ticket.

In this case please follow these instructions >>