This is an old revision of the document!

Disappearing maps, points and tracks

not finished yet

Problem

From time to time, some users complain that their Locus data mysteriously disappeared. Most often, they noticed that after their system update, after restarting the phone, and of course, after the factory reset.

Cause

Memory cleaner

99,9% of these users are owners of Xiaomi od Huawei/Honor phones and tablets. The one and only cause of disappearing Locus data in these devices is a very aggressive memory cleaning software, part of MIUI or EMUI operating platforms running on these devices.

Factory reset

Locus Map in its default settings stores its data in the internal memory of the phone or tablet. During the factory reset, the inner memory is completely wiped out.

knowledge base

Sidebar

Table of Contents

Disappearing maps, points and tracks

Problem

Cause

Memory cleaner

Factory reset

Solution

Exclude Locus Map from memory cleaning

knowledge base

User Tools

Site Tools

Sidebar

Table of Contents

Disappearing maps, points and tracks

Problem

Cause

Memory cleaner

Factory reset

Solution

Exclude Locus Map from memory cleaning