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manual:faq:how_to_create_debug_log [2017/03/07 15:34] – mstupka | manual:faq:how_to_create_debug_log [2024/04/08 10:57] (current) – mstupka | ||
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+ | <WRAP center round important> | ||
+ | **If you use Locus Map in a version newer than 4.3, __send us your user ID first__** (Menu > About app/ | ||
+ | </ | ||
- | Logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android. | + | If the internal issue identification fails, logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android: |
===== Devices with Android 4.2 and higher ===== | ===== Devices with Android 4.2 and higher ===== | ||
- | Devices with Android version 4.1.2 and higher provide error messages that can be sent directly to us via email. | + | |
- | + | ||
- | **Please follow these instructions: | + | |
- | | + | |
- Repeat the action in Locus that causes the crash | - Repeat the action in Locus that causes the crash | ||
- Move to the above-mentioned “Developer Options” in the settings of your device | - Move to the above-mentioned “Developer Options” in the settings of your device | ||
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==== Android 7.0+ ==== | ==== Android 7.0+ ==== | ||
After tapping "Take bug report" | After tapping "Take bug report" | ||
- | ===== All devices with Android OS older than 4.1 ===== | + | ===== Xiaomi - MIUI ROMs ===== |
+ | ==== MIUI 7 and older ==== | ||
- | - Please install the **CatLog** application (available on the Google Play for free) | + | - install the **CatLog** application (available on the Google Play for free) |
- | - Start Locus | + | - go to //Security > Permissions > Root access// > Allow root access to CatLog |
- | - Repeat the action in Locus you want to report. If the Force close or dialogue appears, select “Close” | + | |
- | - Start CatLog application and wait a few seconds. {{ : | + | |
- | - Move to the CatLog application Menu > Send [1] | + | |
- | - Add the attachment [2] and include the device information {{ : | + | |
- | - Please describe in detail the problem in Locus | + | |
- | - Please send us the log to < | + | |
- | + | ||
- | <wrap info> | + | |
- | + | ||
- | ===== MIUI ROMs ===== | + | |
- | + | ||
- | - Please | + | |
- | - go to //Security > Permissions > Root access// > Allow root access to CatLog | + | |
- go on the same way as in case of devices with Android OS older than 4.1 | - go on the same way as in case of devices with Android OS older than 4.1 | ||
+ | ==== MIUI 8 and newer ==== | ||
+ | - tap *#*#284#*#* on your phone dial | ||
+ | - copy the bugreport from your memory directory // | ||
===== General solution for all Android versions===== | ===== General solution for all Android versions===== | ||
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Instructions below are used for creating a detailed log but the procedure is more complicated. | Instructions below are used for creating a detailed log but the procedure is more complicated. | ||
- | - Download**[[https:// | + | - Download **[[https:// |
- Run it | - Run it | ||
- Press Y/Yes to install ADB and Fastboot or N/No to skip | - Press Y/Yes to install ADB and Fastboot or N/No to skip | ||
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- connect your phone with the PC via USB | - connect your phone with the PC via USB | ||
- repeat the error action | - repeat the error action | ||
- | - input **adb bugreport > c:/ | + | - input **adb bugreport > c:/ |
- press Enter | - press Enter | ||
- wait until the bugreport is done | - wait until the bugreport is done | ||
- | - **zip the bugreport (it's huge - over 30 MBs) and send it to < | + | - **zip the bugreport** (it's huge - over 30 MBs) **and send it to < |
- | + | ||
- | + | ||
- | ---- | + | |
- | Is this article useful for you? Please rate it: | + | |
- | {(rater> | + |