knowledge base

User Tools

Site Tools

manual:faq:how_to_create_debug_log
You are here: main » manual » faq » how_to_create_debug_log

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
manual:faq:how_to_create_debug_log [2017/03/07 15:35] – [General solution for all Android versions] mstupkamanual:faq:how_to_create_debug_log [2024/04/08 10:57] (current) – mstupka
Line 2: Line 2:
  
 ---- ----
 +<WRAP center round important>
 +**If you use Locus Map in a version newer than 4.3, __send us your user ID first__** (Menu > About app/Helpdesk > App info). A lot of issues can be identified via our internal identification system.
 +</WRAP>
  
-Logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android.+If the internal issue identification fails, logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android:
  
 ===== Devices with Android 4.2 and higher ===== ===== Devices with Android 4.2 and higher =====
    
-Devices with Android version 4.1.2 and higher provide error messages that can be sent directly to us via email. +  - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[https://www.greenbot.com/article/2457986/how-to-enable-developer-options-on-your-android-phone-or-tablet.html|here >>]].
-  +
-**Please follow these instructions:** +
-  - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[http://androidcentral.us/2013/11/enable-developers-options-android-4-4-kitkat/|here >>]].+
   - Repeat the action in Locus that causes the crash   - Repeat the action in Locus that causes the crash
   - Move to the above-mentioned “Developer Options” in the settings of your device   - Move to the above-mentioned “Developer Options” in the settings of your device
Line 19: Line 19:
 ==== Android 7.0+ ==== ==== Android 7.0+ ====
 After tapping "Take bug report" you are offered two types of report - Interactive and Full. **Select Interactive**.  After tapping "Take bug report" you are offered two types of report - Interactive and Full. **Select Interactive**. 
-===== All devices with Android OS older than 4.1 =====+===== Xiaomi - MIUI ROMs ===== 
 +==== MIUI 7  and older ====
  
-  - Please install the **CatLog** application (available on the Google Play for free) +  - install the **CatLog** application (available on the Google Play for free) 
-  - Start Locus +  - go to //Security > Permissions > Root access// > Allow root access to CatLog
-  - Repeat the action in Locus you want to report. If the Force close or dialogue appears, select “Close” +
-  - Start CatLog application and wait a few seconds. {{ :manual:faq:creating_log_images_01.png |}} +
-  - Move to the CatLog application Menu > Send [1] +
-  - Add the attachment [2] and include the device information {{ :manual:faq:creating_log_images_02.png |}} +
-  - Please describe in detail the problem in Locus +
-  - Please send us the log to <locus.map@asamm.com> +
- +
-<wrap info>Catlog can be used also on newer Androids but requires root access.</wrap> +
- +
-===== MIUI ROMs ===== +
- +
-  - Please install the **CatLog** application (available on the Google Play for free) +
-  - go to //Security > Permissions > Root access// > Allow root access to CatLog (possible only up to MIUI version 7)+
   - go on the same way as in case of devices with Android OS older than 4.1   - go on the same way as in case of devices with Android OS older than 4.1
 +==== MIUI 8 and newer ====
 +  - tap *#*#284#*#* on your phone dial
 +  - copy the bugreport from your memory directory //sdcard/miui/debug_log//
  
 ===== General solution for all Android versions===== ===== General solution for all Android versions=====
Line 42: Line 33:
 Instructions below are used for creating a detailed log but the procedure is more complicated. Instructions below are used for creating a detailed log but the procedure is more complicated.
  
-  - Download **[[https://nas.asamm.com/share.cgi?ssid=0dQHAxF&fid=0dQHAxF&filename=adb-setup-1.4.3.exe&openfolder=forcedownload&ep=|ADB installer]]**+  - Download **[[https://gofile.me/7ecf2/1o1L4ea8Y|ADB installer]]**
   - Run it   - Run it
   - Press Y/Yes to install ADB and Fastboot or N/No to skip   - Press Y/Yes to install ADB and Fastboot or N/No to skip
Line 51: Line 42:
   - connect your phone with the PC via USB   - connect your phone with the PC via USB
   - repeat the error action   - repeat the error action
-  - input **adb bugreport > c:/Users/myusername>locus_log.txt** in the command line+  - input **adb bugreport > c:/Users/myusername/locus_log.txt** in the command line
   - press Enter   - press Enter
   - wait until the bugreport is done   - wait until the bugreport is done
   - **zip the bugreport** (it's huge - over 30 MBs) **and send it to <locus.map@asamm.com>**   - **zip the bugreport** (it's huge - over 30 MBs) **and send it to <locus.map@asamm.com>**
- 
- 
----- 
-Is this article useful for you? Please rate it: 
-{(rater>id=1|name=faq_how_to_create_debug_log|type=rate|headline=off)} 
manual/faq/how_to_create_debug_log.1488897353.txt.gz · Last modified: 2017/03/07 16:35 (external edit)
Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
CC Attribution-Share Alike 4.0 International Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki