Differences

This shows you the differences between two versions of the page.

--- manual:faq:how_to_create_debug_log [2019/07/02 16:13] – mstupka
+++ manual:faq:how_to_create_debug_log [2024/04/08 10:57] (current) – mstupka
@@ Line 2: / Line 2: @@
 ----
+<WRAP center round important>
+**If you use Locus Map in a version newer than 4.3, __send us your user ID first__** (Menu > About app/Helpdesk > App info). A lot of issues can be identified via our internal identification system.
+</WRAP>
-Logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android.
+If the internal issue identification fails, logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android:
 ===== Devices with Android 4.2 and higher =====
-Devices with Android version 4.1.2 and higher provide error messages that can be sent directly to us via email.
+  - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[https://www.greenbot.com/article/2457986/how-to-enable-developer-options-on-your-android-phone-or-tablet.html|here >>]].
-**Please follow these instructions:**
-  - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[http://androidcentral.us/2013/11/enable-developers-options-android-4-4-kitkat/|here >>]].
   - Repeat the action in Locus that causes the crash
   - Move to the above-mentioned “Developer Options” in the settings of your device
@@ Line 19: / Line 19: @@
 ==== Android 7.0+ ====
 After tapping "Take bug report" you are offered two types of report - Interactive and Full. **Select Interactive**.
-===== MIUI ROMs =====
+===== Xiaomi - MIUI ROMs =====
 ==== MIUI 7  and older ====
@@ Line 25: / Line 25: @@
   - go to //Security > Permissions > Root access// > Allow root access to CatLog
   - go on the same way as in case of devices with Android OS older than 4.1
-==== MIUI 8 ====
+==== MIUI 8 and newer ====
   - tap *#*#284#*#* on your phone dial
   - copy the bugreport from your memory directory //sdcard/miui/debug_log//
@@ Line 33: / Line 33: @@
 Instructions below are used for creating a detailed log but the procedure is more complicated.
-  - Download **[[https://nas.asamm.com/share.cgi?ssid=0dQHAxF&fid=0dQHAxF&filename=adb-setup-1.4.3.exe&openfolder=forcedownload&ep=|ADB installer]]**
+  - Download **[[https://gofile.me/7ecf2/1o1L4ea8Y|ADB installer]]**
   - Run it
   - Press Y/Yes to install ADB and Fastboot or N/No to skip
@@ Line 46: / Line 46: @@
   - wait until the bugreport is done
   - **zip the bugreport** (it's huge - over 30 MBs) **and send it to <locus.map@asamm.com>**
-----
-Is this article useful for you? Please rate it:
-{(rater>id=1|name=faq_how_to_create_debug_log|type=rate|headline=off)}

knowledge base

User Tools

Site Tools

Differences