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--- manual:faq:change_email [2023/03/22 15:38] – mstupka
+++ manual:faq:change_email [2026/02/06 14:43] (current) – mstupka
@@ Line 3: / Line 3: @@
 ----
-<WRAP center round alert>
+===== YES! =====
-**Changing the email address in the account is not possible.**
+**[[https://help.locusmap.eu/ticket/add|Please contact Locus Map support >>]]**
+<WRAP center round todo>
+More info coming soon.
 </WRAP>
-The account is defined by the email address. If you absolutely need to use a different address, you need to **create a new account** (log in with a new email) and after that send us a **request to delete your old account**. However, this has several implications:
-===== Premium =====
-If you have an active subscription, you need to **cancel it**, otherwise it will be renewed again with your old account. Access to Premium features **remains active until the subscription period expires**. Then log in to Locus with the new account and subscribe or purchase a one-time Premium.
-===== Tracks, routes and points =====
-If you don't uninstall the app, **your routes and waypoints remain in your phone's memory** after you change accounts and are available under your new account. However, **this does not apply to routes and waypoints that you have synced with the cloud and web library**. These are only available under your old account. After changing your account and making a new Premium purchase, you need to **re-sync**.
-===== Maps =====
-From your purchased maps, **only LoMaps will remain active under the new account**. Paid third-party maps will not work under the new account and unfortunately, there is no way to change or fix this.
-===== LoCoins =====
-If you have a large amount of LoCoins left in your old account, please **[[https://help.locusmap.eu/ticket/add|contact us]]** and we will **transfer them manually to the new account**. Ideally, please send a screenshot of your Locus account screen showing the email address of the old account and the number of LoCoins (as a very simple confirmation that this is indeed your account).

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