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--- manual:faq:change_email [2025/01/10 08:54] – mstupka
+++ manual:faq:change_email [2026/04/21 13:44] (current) – mstupka
@@ Line 1: / Line 1: @@
-====== Is it possible to change the address of my Locus account? ======
+====== How to change the address of my Locus account? ======
 ----
+===== Log-in methods =====
-<WRAP center round alert>
+Visit **[[https://web.locusmap.app|web.locusmap.app]]** and open your **user profile** (top right corner). Tap **Login methods**:\\ \\ {{ :manual:faq:faq09.jpg?nolink |}}
-**Changing the email address in the account is not possible.**
+Here you can **manage the methods with which you log in** to your [[..:user_guide:locus_store:user_profile|Locus account]]. You can **add or delete** a Google, Apple, Facebook or email authentication method. You can also **change the email address or password** if you use email authentication.
+<WRAP center round tip>
+//For example, your primary Locus account uses Apple App Store authentication. But you also want to use your account on an Android device where you can't authenticate with Apple. So you add Google as a login method.//
 </WRAP>
-The account is defined by the email address. If you absolutely need to use a different address, you need to **[[manual:user_guide:locus_store:user_profile#log_in|create a new account]]** (log in with a new email) and after that send us a **[[manual:user_guide:locus_store:user_profile#manage_account|request to delete your old account]]**. However, this has several implications:
-===== Premium =====
-If you have an active subscription, you need to **[[manual:faq:subs_cancel|cancel it]]**, otherwise it will be renewed again with your old account. Access to Premium features **remains active until the subscription period expires**. Then log in to Locus with the new account and subscribe or purchase a one-time Premium.
+==== Adding methods ====
-===== Tracks, routes and points =====
-If you don't uninstall the app, **your routes and waypoints remain in your phone's storage** after you change accounts and are available under your new account. However, **this does not apply to routes and waypoints stored in the cloud and web library** after syncing with your app. These are only available under your old account. After changing your account and making a new Premium purchase, you need to **[[manual:user_guide:tracks:management#cloud_sync|re-sync]]**.
+Tap the provider you want to add > re-log in to the current provider for security reasons > log in to the added provider:\\ {{ :manual:user_guide:webplanner:web88.gif?nolink |}}\\ If you are adding an email method, you are always prompted to **verify your email** by clicking the verification link sent to your mailbox. **It is not possible to add a method that is already used for another Locus account.**
-===== Maps =====
-From your purchased maps, **only LoMaps will remain active under the new account**. Paid third-party maps will not work under the new account and unfortunately, there is no way to change or fix this.
+==== Changing email or password ====
-===== LoCoins =====
+You can change the email address or the password for the email method:\\ {{ :manual:user_guide:webplanner:web90.jpg?nolink |}} In each case, you are prompted to insert the **current password**. It is not possible to change the address of Google, Apple, or Facebook authentication methods.
+==== Deleting methods ====
+Tap the **remove** button on the login method > perform security login to your primary method and confirm:\\ {{ :manual:user_guide:webplanner:web89.jpg?nolink |}}
+<WRAP center round info>
+It is only possible to manage your log-in methods on the web at the moment. The option will be implemented into Locus Map apps later.
+</WRAP>
-If you have a large amount of [[manual:user_guide:locus_store:locoins|LoCoins]] left in your old account, please **[[https://help.locusmap.eu/ticket/add|contact us]]** and we will **transfer them manually to the new account**. Ideally, please send a screenshot of your Locus account screen showing the email address of the old account and the number of LoCoins (as a very simple confirmation that this is indeed your account).

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