Differences

This shows you the differences between two versions of the page.

--- manual:faq:how_to_create_debug_log [2017/08/01 08:10] – [General solution for all Android versions] menion
+++ manual:faq:how_to_create_debug_log [2025/11/20 12:13] (current) – mstupka
@@ Line 1: / Line 1: @@
-====== How to create an error message/log ======
+====== How to create a system bug report ======
 ----
-Logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android.
+Some issues may require deeper investigation by Locus Map developers. In these cases, a helpdesk representative may ask you to send a bug report from your Android device. Follow the steps in this article to unlock developer options, create a bug report, and send it to helpdesk:
+===== Android OS generally =====
-===== Devices with Android 4.2 and higher =====
+  - open the settings of your device and make sure you can access “Developer options”. In case you do not see this option in the settings list, please follow the instructions e.g., [[https://www.esper.io/blog/capturing-bug-reports-from-android-devices|here >>]].
+  - repeat the action in Locus Map that causes the crash
-Devices with Android version 4.1.2 and higher provide error messages that can be sent directly to us via email.
+  - move to the above-mentioned “Developer options” in the settings of your device
+  - enable USB debugging
-**Please follow these instructions:**
+  - select **Take bug report** {{ :manual:faq:create_debug_log_01.jpg |}}
-  - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[http://androidcentral.us/2013/11/enable-developers-options-android-4-4-kitkat/|here >>]].
+  - wait a few minutes for the report to be created (it may take up to a few minutes)
-  - Repeat the action in Locus that causes the crash
+  - the bug report should appear in your notification bar. From there (or from "Developer options"), you may send it via email to <locus.map@asamm.com> or better, upload to a Dropbox/Google Drive/OneDrive, etc., and share it with us (reports can be bigger than 15 MB and then they are not correctly attached to email). {{ :manual:faq:create_debug_log_02.jpg |}}
-  - Move to the above-mentioned “Developer Options” in the settings of your device
-  - Enable USB debugging
-  - Select **Take Bug Report** {{ :manual:faq:create_debug_log_01.png |}}
-  - Wait a few minutes for the report to be created (it may take up to 15 minutes)
-  - the log report should appear in your notification bar. From there (or from "Developer options"), you may send it via email to <locus.map@asamm.com> or better, upload to a Dropbox/Google Drive and share it with us (reports can be bigger than 15 MB and then they are not correctly attached to email!). {{ :manual:faq:create_debug_log_02.png |}}
 ==== Android 7.0+ ====
-After tapping "Take bug report" you are offered two types of report - Interactive and Full. **Select Interactive**.
+After tapping "Take bug report," you are offered two types of reports - Interactive and Full. **Select Interactive**.
-===== All devices with Android OS older than 4.1 =====
+===== Xiaomi - MIUI ROMs =====
-  - Please install the **CatLog** application (available on the Google Play for free)
+==== MIUI 8 and newer ====
-  - Start Locus
+  - tap *#*#284#*#* on your phone dial
-  - Repeat the action in Locus you want to report. If the Force close or dialogue appears, select “Close”
+  - copy the bug report from your memory directory //sdcard/miui/debug_log//
-  - Start CatLog application and wait a few seconds. {{ :manual:faq:creating_log_images_01.png |}}
-  - Move to the CatLog application Menu > Send [1]
-  - Add the attachment [2] and include the device information {{ :manual:faq:creating_log_images_02.png |}}
-  - Please describe in detail the problem in Locus
-  - Please send us the log to <locus.map@asamm.com>
-<wrap info>Catlog can be used also on newer Androids but requires root access.</wrap>
+==== MIUI 7  and older ====
-===== MIUI ROMs =====
+  - install the **CatLog** application (available on the Google Play for free)
+  - go to //Security > Permissions > Root access// > Allow root access to CatLog
-  - Please install the **CatLog** application (available on the Google Play for free)
+  - go on the same way as in the case of devices with Android OS older than 4.1
-  - go to //Security > Permissions > Root access// > Allow root access to CatLog (possible only up to MIUI version 7)
-  - go on the same way as in case of devices with Android OS older than 4.1
 ===== General solution for all Android versions=====
@@ Line 42: / Line 31: @@
 Instructions below are used for creating a detailed log but the procedure is more complicated.
-  - Download **[[https://nas.asamm.com/share.cgi?ssid=0dQHAxF&fid=0dQHAxF&filename=adb-setup-1.4.3.exe&openfolder=forcedownload&ep=|ADB installer]]**
+  - Download **[[https://gofile.me/7ecf2/1o1L4ea8Y|ADB installer]]**
   - Run it
   - Press Y/Yes to install ADB and Fastboot or N/No to skip
@@ Line 49: / Line 38: @@
   - Continue Driver installation
   - launch the **command line** WIN+R > CMD > Enter
-  - connect your phone with the PC via USB
+  - connect your phone to the PC via USB
   - repeat the error action
   - input **adb bugreport > c:/Users/myusername/locus_log.txt** in the command line
   - press Enter
-  - wait until the bugreport is done
+  - wait until the bug report is done
   - **zip the bugreport** (it's huge - over 30 MBs) **and send it to <locus.map@asamm.com>**
-----
-Is this article useful for you? Please rate it:
-{(rater>id=1|name=faq_how_to_create_debug_log|type=rate|headline=off)}

knowledge base

User Tools

Site Tools

Differences