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--- manual:faq:issue_reporting [2025/12/03 16:03] – [System bug report] mstupka
+++ manual:faq:issue_reporting [2026/07/17 14:24] (current) – mstupka
@@ Line 8: / Line 8: @@
   - **repeat the action leading to the error** at least once more.
-  - open a new **[[https://help.locusmap.eu/ticket/add|helpdesk ticket]]** or start writing an e-mail at [[mailto:locus.map@asamm.com|locus.map@asamm.com]]
+  - long-press Locus Map's main menu button to open a hidden tool menu > tap **Report bug** (or "Upload to support" in some app versions):\\ {{ :manual:faq:crash03.jpg?nolink |}}
-  - **describe the steps that led to the crash in precise detail** so that we can **replicate the steps you took to reproduce the problem**
+  - a set of logs and a memory dump are generated:\\ {{ :manual:faq:crash04.jpg?nolink |}}
-  - long-press Locus Map's main menu button to open a hidden tool menu > tap **Report bug**:\\ {{ :manual:faq:crash03.jpg?nolink |}}
+  - add a description of actions leading to the error and tap **SEND**.
-  - a TXT file is generated. Attach it to the helpdesk ticket or email and tap **SEND**.
+  - a confirmation dialog appears:\\ {{ :manual:faq:crash05.jpg?nolink |}}\\ Tap **Notify support** to create a new private ticket on the **[[https://help.locusmap.eu|Helpdesk]]** containing the reference ID and other info
+  - patiently await the support response - this usually doesn't take longer than 24 hours (except weekends)
-===== Locus Map 4.30 and older versions =====
+===== What if the app can't even start? =====
+Sometimes, none of the methods mentioned above help identify the problem (e.g., when the app cannot be started at all), and you are asked by the helpdesk to create a **system bug report**.
-  - do the same as is described above, excluding the "Report bug" part
+  - please reproduce all actions leading to the app crash again
-  - open the main menu > helpdesk/about > app info and **copy your user ID**:\\ {{ :manual:faq:crash01.jpg?nolink |}}\\ If it is impossible to launch the app at all, please open its working directory (it's usually in Android/data/menion.android.locus/file/locus/ directory), find an **info** file, which also contains the user ID:\\ {{ :manual:faq:crash02.jpg?nolink |}}\\ Attach the user ID to the ticket and tap **SEND**.
-===== System bug report =====
-Sometimes, none of the methods mentioned above helps identify the problem (e.g. when the app cannot be started at all), and you are asked by the helpdesk to create a system bug report.
-  - please do the same as is described above, excluding the "report bug" or "user ID" part
   - **[[how_to_create_debug_log|follow these instructions >>]]**

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