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--- manual:faq:issue_reporting [2015/05/18 22:15] – [Locus Map Crash] mstupka
+++ manual:faq:issue_reporting [2026/07/17 14:24] (current) – mstupka
@@ Line 1: / Line 1: @@
-====== Locus Map Crash ======
+====== Crash Reporting ======
-When the application unexpectedly stops or closes down and a crash pop-up window is displayed...:
+----
-{{ :manual:faq:issue_reporting_force_close.png |}}
+When the application unexpectedly stops or closes down and a crash pop-up window is displayed, or one of Locus Map's features does not work properly or does not work at all,...
-**What to do?**
+===== Please do the following: =====
-  - Try to repeat the error action at least once more.
+  - **repeat the action leading to the error** at least once more.
-  - Describe precisely the steps that lead to the crash and write them down step by step. Please describe the procedure in tiniest detail so that we can repeat the steps you have taken - **simulate your problem**.
+  - long-press Locus Map's main menu button to open a hidden tool menu > tap **Report bug** (or "Upload to support" in some app versions):\\ {{ :manual:faq:crash03.jpg?nolink |}}
-  - Try to create an **error message/log** – see **[[manual:faq:how_to_create_debug_log|Creating Logs >>]]** (a log is essential for error correction)
+  - a set of logs and a memory dump are generated:\\ {{ :manual:faq:crash04.jpg?nolink |}}
-  - Contact us at [[mailto:support.locus@asamm.com|support.locus@asamm.com]] and **send all to us** - thorough description of the problem, error log, all files or maps involved in the issue
+  - add a description of actions leading to the error and tap **SEND**.
+  - a confirmation dialog appears:\\ {{ :manual:faq:crash05.jpg?nolink |}}\\ Tap **Notify support** to create a new private ticket on the **[[https://help.locusmap.eu|Helpdesk]]** containing the reference ID and other info
+  - patiently await the support response - this usually doesn't take longer than 24 hours (except weekends)
-====== A part of Locus does not work ======
+===== What if the app can't even start? =====
+Sometimes, none of the methods mentioned above help identify the problem (e.g., when the app cannot be started at all), and you are asked by the helpdesk to create a **system bug report**.
-One of Locus features does not work properly, or does not work at all.
+  - please reproduce all actions leading to the app crash again
+  - **[[how_to_create_debug_log|follow these instructions >>]]**
-**What to do?**
-  - Try to repeat the error action once more.
-  - Try to create an error message/log – see [[manual:faq:how_to_create_debug_log|Creating Logs]]
-  - Please try to describe precisely, which feature does not work properly and what are the symptoms.
-  - Contact us at <support.locus@asamm.com>
-**Contact us**
-  - Describe your problem – see previous steps
-  - Attach log (if possible)
-  - [[http://help.locusmap.eu|Create new request]]

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