====== Crash Reporting ======

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When the application unexpectedly stops or closes down and a crash pop-up window is displayed, or one of Locus Map's features does not work properly or does not work at all,...

===== Please do the following: =====

  - **repeat the action leading to the error** at least once more.
  - long-press Locus Map's main menu button to open a hidden tool menu > tap **Report bug** (or "Upload to support" in some app versions):\\ {{ :manual:faq:crash03.jpg?nolink |}}
  - a set of logs and a memory dump are generated:\\ {{ :manual:faq:crash04.jpg?nolink |}}
  - add a description of actions leading to the error and tap **SEND**.
  - a confirmation dialog appears:\\ {{ :manual:faq:crash05.jpg?nolink |}}\\ Tap **Notify support** to create a new private ticket on the **[[https://help.locusmap.eu|Helpdesk]]** containing the reference ID and other info
  - patiently await the support response - this usually doesn't take longer than 24 hours (except weekends)

===== What if the app can't even start? =====
Sometimes, none of the methods mentioned above help identify the problem (e.g., when the app cannot be started at all), and you are asked by the helpdesk to create a **system bug report**. 
  - please reproduce all actions leading to the app crash again
  - **[[how_to_create_debug_log|follow these instructions >>]]**