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====== Premium shows as inactive even though I'm subscribed ======

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If Locus Map displays Premium as inactive but you have an active subscription, the cause is almost always related to which **Locus account you're signed in with** — or to the **status of the subscription** itself. Work through the points below to identify what's happening.
===== 1. You're not signed in with your Locus account =====

Premium is tied to your **Locus account**, not to the device or the app itself. If you're using the app without being signed in (or you've been signed out), Premium features won't be available even though your subscription is valid.

What to do:

  * Open the app menu and **check whether you're signed in**:\\ {{ manual:user_guide:settings:mainmenuset13.jpg }}
  * If not, **[[..:user_guide:locus_store:user_profile#log_in|sign in]]** with the Locus account you used when you purchased Premium.

===== 2. You're signed in with a different Locus account =====

If you have more than one Locus account, it's possible to be signed in with an account that isn't the one linked to your Premium subscription. In that case, the app works normally, but Premium stays inactive.

What to do:

  * Check which account is currently signed in (look at the account email shown in the app menu).
  * **[[..:user_guide:locus_store:user_profile#logout|Sign out]] and sign back in with the account connected to your Premium subscription.**
  * If you're not sure which account holds your Premium, the email confirmation you received at purchase will show the correct address.

===== 3. Your Premium subscription has expired =====

If your subscription period has ended and didn't renew — for example, because the payment method failed or auto-renewal was turned off — Premium will switch to inactive.

What to do:

  * Check the current status and renewal date of your subscription.
  * If it has expired, you can renew or resubscribe from the [[..:user_guide:getpremium|Premium section]] in the app

===== Still inactive? =====

If you've confirmed you're signed in with the correct account and your subscription is active but Premium still shows as inactive, [[mailto:locus.map@asamm.com|please contact our support team]] and include the email address of your Locus account so we can check the subscription on our side.
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