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--- manual:faq:problem_login_store [2019/06/05 14:22] – created mstupka
+++ manual:faq:problem_login_store [2025/12/18 15:10] (current) – mstupka
@@ Line 1: / Line 1: @@
-====== Problems with log in to Locus Store ======
+====== Problems with log in to your Locus Account ======
 ----
-Log in to Locus Store is required when you need to purchase and download products (maps, routes, features, graphics...) from there. The process is pretty simple, just choose among logging in via your Google or Facebook account or enter a common e-mail. However, there are situations when the login process is not successful:
+Log in to your Locus Account is required when you need to purchase and download products from Locus Store (maps, routes, features, graphics...), use Live tracking, sync your data, etc. The log in process is pretty simple as you can see **[[..:user_guide:locus_store:user_profile#log_in|here >>]]**. However, there are situations when the login process is not successful:
 ===== I can't log in with my Gmail when I enter it in the e-mail box =====
-If you have a Gmail e-mail address, you have also a Google account. **Use the Google button** when logging in the Locus Store.
+If you have a Gmail address, you have also a Google account. **Use the Google button** when logging in the Locus Store.
 ===== I don't like Google services, I use MicroG instead =====
   * make sure you have the latest stable version of MicroG
-  * switch off using Google Play Services for login in Locus **[[manual:advanced:customization:config#expert_settings|Expert settings]]**
+  * **switch off using Google Play Services** for login in Locus Map's **[[manual:advanced:customization:config#expert_settings|Expert settings]]**
-However, despite that, this method doesn't always work. Sorry about that.
+  * entering a common e-mail remains as the only login method
+<WRAP center round important>
+If you use MicroG and you don't switch off using Google Play Services for login in Locus, it may happen the login is not possible.
+</WRAP>
+===== I signed up with an e-mail but I received no verification =====
+  * please try to **sign up once again**
+  * check your **spam** folder
+  * contact us at the **[[https://help.locusmap.eu|help.locusmap.eu]]**

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