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manual:faq:problem_with_install_from_google_play
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manual:faq:problem_with_install_from_google_play [2020/10/07 16:32] – mstupkamanual:faq:problem_with_install_from_google_play [2022/04/12 18:17] (current) – mstupka
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 ===== Problem ===== ===== Problem =====
  
-I would like to install Locus Free or Pro from the Google Play, but it either cannot be installed at all or the installation is not successfully finished.+I would like to install Locus Map 4 or Pro from Google Play, but it either cannot be installed at all or the installation is not successfully finished.
  
 ===== Reasons ===== ===== Reasons =====
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 ==== Device is not compatible ==== ==== Device is not compatible ====
  
-Locus is compatible with almost all devices running Android operation system beginning with 4.0.3. If you still can not install due to incompatibility, please contact us via email [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and inform us about the type of your device. +Locus Map is compatible with almost all devices running the Android operation system 5 and newer. If you can not install it due to incompatibility, please contact us via email [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and inform us about the type of your device.
- +
-=== Known incompatible devices === +
-  * //Asus Memopad// running on Android 4.4 (older ROMs work OK, a newer one has not been released) +
-  * //Asus Fonepad// running on 4.4 (newer 5.0 works OK)+
  
  
 ==== Install ==== ==== Install ====
  
-If you tap (click) on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help:+If you tap (click) on the **Install** button, yet the installation does not start, Google Play will probably notify you about the error number. In this case, it is a temporary error on Google Play and the following procedure may help:
    
-    * Delete the temporary memory of the Google Play application (Menu > Settings > Application Manager > Google Play Store > Clear data)+    * Delete the temporary memory of the Google Play application (your device menu > Settings > Applications > Google Play Store > Clear data)
     * Uninstall the older version of Locus     * Uninstall the older version of Locus
     * Restart the device     * Restart the device
-    * Try to install the application from the Google Play again+    * Install the application from Google Play again
  
-It may happen that after tapping **Install**, the installation begins but in a short while it stops with error number again. This is probably an error on the Google Play. In this case, follow the same procedure mentioned above.+It may happen that after tapping **Install**, the installation begins but in a short while it stops with the error number again. This is probably an error on Google Play's side. In this case, follow the same procedure mentioned above.
  
 ===== List of common error codes ===== ===== List of common error codes =====
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 **Solution** **Solution**
-  * With help of your phone file manager try to find /data/data directory+  * With help of your phone file manager, find /Android/data directory
   * Find package name of Locus application   * Find package name of Locus application
-      * **Locus Pro** menion.android.locus.pro  +      * **Locus Map 4** menion.android.locus  
-      * **Locus Free** menion.android.locus+      * **Locus Map Classic** menion.android.locus.pro
   * Delete package name file   * Delete package name file
   * Try to install Locus application again   * Try to install Locus application again
 ==== Error - 25 ==== ==== Error - 25 ====
-This error occurs usually in some **Xiaomi devices**, e.g. Redmi 1S. Sometimes the installation does not execute without any reason or error message, sometimes the built-in Xiaomi antivirus app flags Locus as infected and the installation is aborted. :!: **Of course Locus Map contains no viruses** :!:+This error occurs usually on some **Xiaomi devices**, e.g. Redmi 1S. Sometimes the installation does not execute without any reason or error message, sometimes the built-in Xiaomi antivirus app flags Locus as infected and the installation is aborted. :!: **Of course Locus Map contains no viruses** :!:
  
 **Solution** **Solution**
  
-**Xiaomi** suggests following procedure (works only in 90% cases):+**Xiaomi** suggests the following procedure (works only in 90% cases):
  
   - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring)   - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring)
   - go to Applications > Security Guard and wipe all app data   - go to Applications > Security Guard and wipe all app data
   - install Locus Map   - install Locus Map
-  - activate the antivirus app. <wrap alert>Beware! After automatic update the Security Guard uninstalls Locus Map without warning.</wrap>+  - activate the antivirus app. <wrap alert>Beware! After the automatic update, the Security Guard uninstalls Locus Map without warning.</wrap>
  
 Another method: Another method:
manual/faq/problem_with_install_from_google_play.1602081157.txt.gz · Last modified: (external edit)
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