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manual:faq [2025/11/20 11:28] – [Troubleshooting] mstupkamanual:faq [2026/08/07 14:42] (current) – mstupka
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-{{ :manual:ic_question_alt.png|}}====== FAQ ======+{{ :manual:ic_question_alt.png|}} 
 +====== FAQ ======
  
 ---- ----
  
-==== Contacting us ====+==== Contacting Us ====
   * [[manual:faq:question|Have a question, problem, idea?]]   * [[manual:faq:question|Have a question, problem, idea?]]
   * [[manual:faq:getting_involved|How to help with app development?]]   * [[manual:faq:getting_involved|How to help with app development?]]
  
-==== Installation ====+==== Installation & Locus Account ====
  
-  * [[manual:faq:problem_with_install_from_google_play|Error during installation from Google Play]] 
   * [[manual:faq:move_to_new_phone|How do I move Locus Map to another phone or tablet]] {{:manual:new.jpg?nolink&20|}}   * [[manual:faq:move_to_new_phone|How do I move Locus Map to another phone or tablet]] {{:manual:new.jpg?nolink&20|}}
-  * [[manual:faq:pro_to_lm4|How do I safely migrate my Locus Map Classic data to Locus Map 4?]] {{:manual:new.jpg?nolink&20|}} +  * [[manual:faq:pro_to_lm4|How do I safely migrate my Locus Classic data to Locus Map 4?]] {{:manual:new.jpg?nolink&20|}} 
-  * [[manual:faq:change_email|Is it possible to change the address of my Locus Account?]]+  * [[manual:faq:change_email|How to change the address of my Locus Account?]] {{:manual:new.jpg?nolink&20|}} 
 +  * [[manual:faq:delete_account|How do I delete my Locus Account?]] 
 +  * [[manual:faq:problem_with_install_from_google_play|Error during installation from Google Play]]
   * [[manual:faq:no_google|Can I get the app without Google Play?]]   * [[manual:faq:no_google|Can I get the app without Google Play?]]
   * [[manual:faq:devices_older_android|Older versions of Locus Map]]   * [[manual:faq:devices_older_android|Older versions of Locus Map]]
  
-==== Premium and other payments ====+==== Premium And Other Payments ====
  
   * [[manual:faq:accepted_payments|Accepted payment methods]]   * [[manual:faq:accepted_payments|Accepted payment methods]]
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   * [[manual:faq:subs_higher|How can I change my Premium plan?]]   * [[manual:faq:subs_higher|How can I change my Premium plan?]]
   * [[manual:faq:subs_discount|I've purchased Locus Map Classic. Will I get any discount when I buy the Premium?]]   * [[manual:faq:subs_discount|I've purchased Locus Map Classic. Will I get any discount when I buy the Premium?]]
-  * [[manual:faq:subs_differences|What are the major differences between Premium Silver features and Locus Map Classic? They look the same.]]+  * [[manual:faq:classic_no_discount|Why don't I see my discounted Premium? (Locus Classic user)]] {{:manual:new.jpg?nolink&20|}} 
 +  * [[manual:faq:no_premium|Why Premium shows as inactive even though I'm subscribed?]] {{:manual:new.jpg?nolink&20|}} 
 +  * [[https://www.locusmap.app/locus-map-4-vs-locus-map-3-classic/|What are the major differences between Premium Silver features and Locus Map Classic?]]
   * [[manual:faq:new_device_do_i_have_to_pay_again|I need to use Premium on a different phone or tablet. Do I have to buy it again?]]   * [[manual:faq:new_device_do_i_have_to_pay_again|I need to use Premium on a different phone or tablet. Do I have to buy it again?]]
   * [[manual:faq:transfer_of_locus_pro_licence|Is it possible to transfer my Premium to another account?]]   * [[manual:faq:transfer_of_locus_pro_licence|Is it possible to transfer my Premium to another account?]]
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 ==== Troubleshooting ==== ==== Troubleshooting ====
  
-  * **[[manual:faq:issue_reporting|Crash Reporting]]**+  * **[[manual:faq:issue_reporting|Crash reporting]]**
   * [[manual:faq:how_to_create_debug_log|How to create a system bug report?]]    * [[manual:faq:how_to_create_debug_log|How to create a system bug report?]] 
   * [[manual:faq:gps_lost_fix_android6|Losing GPS location or app killed in stand-by mode]]   * [[manual:faq:gps_lost_fix_android6|Losing GPS location or app killed in stand-by mode]]
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   * [[manual:faq:wrong_gps_data|None, inaccurate or wrong GPS location and elevation]]   * [[manual:faq:wrong_gps_data|None, inaccurate or wrong GPS location and elevation]]
   * [[manual:faq:problems_points_tracks_database|Problems with points&tracks database]]   * [[manual:faq:problems_points_tracks_database|Problems with points&tracks database]]
-  * [[manual:faq:problem_login_store|Problems with log in to Locus Store]]+  * [[manual:faq:problem_login_store|Problems with log in to Locus Account]]
   * [[manual:faq:android_11_filesystem|How to handle the app data on the new Android 11+ file system?]]   * [[manual:faq:android_11_filesystem|How to handle the app data on the new Android 11+ file system?]]
   * [[manual:faq:problem_display_online_map|A problem to display an online or a WM(T)S map]]   * [[manual:faq:problem_display_online_map|A problem to display an online or a WM(T)S map]]
   * [[manual:faq:locus_on_external_sdcard|Locus Map on the external SD card]]   * [[manual:faq:locus_on_external_sdcard|Locus Map on the external SD card]]
   * [[manual:faq:bt_sleep_issues|Bluetooth sleeping issues]]   * [[manual:faq:bt_sleep_issues|Bluetooth sleeping issues]]
-  * [[manual:faq:disappearing_data|Disappearing maps, points and tracks]]+  * [[manual:faq:disappearing_data|Maps, points and tracks disappeared!]]
   * [[manual:about:permissions|Why app needs access to media and other permissions?]]    * [[manual:about:permissions|Why app needs access to media and other permissions?]] 
   * [[manual:faq:access_bing_google_yahoo_nokia_maps|Why Bing, Google, Yahoo or Nokia/Ovi maps are not available?]]   * [[manual:faq:access_bing_google_yahoo_nokia_maps|Why Bing, Google, Yahoo or Nokia/Ovi maps are not available?]]
   * [[manual:faq:support_for_hrm_monitors|Supported heart rate monitors and other BT/ANT+ sensors]]   * [[manual:faq:support_for_hrm_monitors|Supported heart rate monitors and other BT/ANT+ sensors]]
-==== Other how to... ====+==== Other How-tos... ====
   * [[manual:faq:how_to_navigate_offline#lorouter_offline|How to navigate and plan routes offline?]]   * [[manual:faq:how_to_navigate_offline#lorouter_offline|How to navigate and plan routes offline?]]
   * [[manual:faq:how_to_add_map_shading|How to work with elevation data?]]   * [[manual:faq:how_to_add_map_shading|How to work with elevation data?]]
manual/faq.1763634486.txt.gz · Last modified: by mstupka
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