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manual:faq:problem_with_install_from_google_play [2018/11/27 13:40] – mstupka | manual:faq:problem_with_install_from_google_play [2021/11/18 16:54] – external edit 127.0.0.1 | ||
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===== Problem ===== | ===== Problem ===== | ||
- | I would like to install Locus Free or Pro from the Google Play, but it either cannot be installed at all or the installation is not successfully finished. | + | I would like to install Locus Map 4 or Pro from Google Play, but it either cannot be installed at all or the installation is not successfully finished. |
===== Reasons ===== | ===== Reasons ===== | ||
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==== Device is not compatible ==== | ==== Device is not compatible ==== | ||
- | Locus is compatible with almost all devices running Android operation system | + | Locus Map is compatible with almost all devices running |
- | + | ||
- | === Known incompatible devices === | + | |
- | * //Asus Memopad// running on Android 4.4 (older ROMs work OK, a newer one has not been released) | + | |
- | * //Asus Fonepad// running on 4.4 (newer 5.0 works OK) | + | |
==== Install ==== | ==== Install ==== | ||
- | If you tap (click) on the **Install** button, yet the installation does not start, | + | If you tap (click) on the **Install** button, yet the installation does not start, Google Play will probably notify you about the error number. In this case, it is a temporary error on Google Play and the following procedure may help: |
- | * Delete the temporary memory of the Google Play application (Menu > Settings > Application Manager | + | * Delete the temporary memory of the Google Play application (your device menu > Settings > Applications |
* Uninstall the older version of Locus | * Uninstall the older version of Locus | ||
* Restart the device | * Restart the device | ||
- | * Try to install | + | * Install |
- | It may happen that after tapping **Install**, | + | It may happen that after tapping **Install**, |
===== List of common error codes ===== | ===== List of common error codes ===== | ||
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**Solution** | **Solution** | ||
- | * With help of your phone file manager | + | * With help of your phone file manager, find /Android/data directory |
* Find package name of Locus application | * Find package name of Locus application | ||
- | * **Locus | + | * **Locus |
- | * **Locus | + | * **Locus |
* Delete package name file | * Delete package name file | ||
* Try to install Locus application again | * Try to install Locus application again | ||
==== Error - 25 ==== | ==== Error - 25 ==== | ||
- | This error occurs usually | + | This error occurs usually |
**Solution** | **Solution** | ||
- | **Xiaomi** suggests following procedure (works only in 90% cases): | + | **Xiaomi** suggests |
- deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) | - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) | ||
- go to Applications > Security Guard and wipe all app data | - go to Applications > Security Guard and wipe all app data | ||
- install Locus Map | - install Locus Map | ||
- | - activate the antivirus app. <wrap alert> | + | - activate the antivirus app. <wrap alert> |
Another method: | Another method: | ||
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* block automatic updating of your MIUI | * block automatic updating of your MIUI | ||
* wait for a new version that hopefully will be fixed | * wait for a new version that hopefully will be fixed | ||
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- | ---- | ||
- | Is this article useful for you? Please rate it: | ||
- | {(rater> |