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manual:faq:disappearing_data [2019/09/13 14:25] – mstupka | manual:faq:disappearing_data [2024/08/07 11:40] (current) – mstupka | ||
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- | ===== Problem ===== | + | From time to time, some users complain that their **Locus |
- | From time to time, some users complain that their **Locus data mysteriously disappeared**. Most often, they noticed that after their system update, after restarting the phone, and of course, after the factory reset. | + | ===== Memory cleaner |
- | ===== Cause ===== | + | |
- | ==== Memory cleaner ==== | + | |
- | 99,9% of these users are owners of **Xiaomi** | + | 99,9% of these users are owners of **Xiaomi** |
- | ==== Factory reset ==== | + | ==== Solution |
- | Locus Map in its default settings stores its data in the **internal memory** of the phone or tablet. During the factory reset, the inner memory is **completely wiped out**. Together with your precious Locus data. | + | **Exclude Locus Map from memory cleaning**. When your Xiaomi or Huawei alerts you that they desperately need memory cleaning, please, be careful. In some devices/OS versions, it is possible to exclude Locus Map from memory cleaning: |
- | ===== Solution ===== | + | * run memory cleaner once |
- | ==== Exclude Locus Map from memory cleaning | + | * if Locus Map is marked as an app to be cleaned, hold your finger on it and then select to **exclude Locus Map from the process** |
- | When your Xiaomi or Huawei alerts you that they desperately need memory cleaning, please, be careful. In some devices/OS versions, it is possible to exclude Locus Map from memory cleaning: | + | |
- | * run memory cleaner once | + | |
- | * if Locus Map is marked as an app to be cleaned, hold finger on it and then select to **exclude Locus Map from the process** | + | |
Other devices don't offer this option so you have to **exclude Locus from cleaning each time manually** - unfold all categories in the cleaning list and uncheck all boxes containing Locus Map. | Other devices don't offer this option so you have to **exclude Locus from cleaning each time manually** - unfold all categories in the cleaning list and uncheck all boxes containing Locus Map. | ||
<WRAP center round important> | <WRAP center round important> | ||
**Never allow fully automatic memory cleaning!!** | **Never allow fully automatic memory cleaning!!** | ||
- | </ | + | </ |
- | ==== Back up tracks, points | + | ===== Uninstallation or factory reset ===== |
- | We strongly recommend making **backups of your data outside of your phone or tablet**. Tracks, points, settings and also downloaded maps can be backed up to a cloud (Dropbox/ | + | Locus Map in its default settings stores its data in the private sector of the device' |
+ | * if you uninstall Locus Map, its data is deleted | ||
+ | * during the factory reset, the inner memory is **completely wiped out**. | ||
+ | |||
+ | ==== Solution ==== | ||
+ | **Back up your data** before uninstalling the app or resetting your device. **[[manual: | ||
+ | ===== System-forced change of default app's working directory ===== | ||
+ | With the arrival of Android 11 Locus Map lost the option to have its working directory in the root of the internal or external storage | ||
+ | ==== Solution ==== | ||
+ | * open Settings > Backup & Filesystem > File system manager > Set the main directory > 3 dot menu by the **Private folder in ' | ||
+ | * go to Settings > Backup & Filesystem > App data transfer > Load app data > continue:\\ {{ : | ||
+ | ===== Backup - the best prevention ===== | ||
+ | We strongly recommend making **backups of your data outside of your phone or tablet**. Tracks, points, settings and also downloaded maps can be backed up to a cloud (Dropbox/ | ||
* **[[manual: | * **[[manual: | ||
* **[[manual: | * **[[manual: | ||
+ | |||
+ | **With your data regularly backed up, you don't have to worry.** |