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--- manual:faq:disappearing_data [2024/08/07 11:15] – mstupka
+++ manual:faq:disappearing_data [2025/08/29 08:53] (current) – mstupka
@@ Line 6: / Line 6: @@
 ,9% of these users are owners of **Xiaomi** or **Huawei/Honor** phones and tablets. The most probable cause of disappearing Locus data in these devices is a very **aggressive memory cleaning software**, part of MIUI or EMUI operating platforms running on these devices.
-==== Prevention: exclude Locus Map from memory cleaning ====
+==== Solution ====
-When your Xiaomi or Huawei alerts you that they desperately need memory cleaning, please, be careful. In some devices/OS versions, it is possible to exclude Locus Map from memory cleaning:
+**Exclude Locus Map from memory cleaning**. When your Xiaomi or Huawei alerts you that they desperately need memory cleaning, please, be careful. In some devices/OS versions, it is possible to exclude Locus Map from memory cleaning:
   * run memory cleaner once
   * if Locus Map is marked as an app to be cleaned, hold your finger on it and then select to **exclude Locus Map from the process**
@@ Line 15: / Line 15: @@
 **Never allow fully automatic memory cleaning!!**
 </WRAP>
+===== Malfunction of the SD card =====
+Many users still use the external SD card as the storage for the main directory of Locus Map. As we [[locus_on_external_sdcard#all_locus_map_s_data_on_the_external_sd_card_-_not_recommended|mentioned elsewhere]], the **SD card is not suitable** for it because of the app's random read/write access to the main database. The SD card is not constructed for this, and it may result in damaging the database. And even the **slightest change to the database may result in its unavailability**.
+==== Solution ====
+**Don't use the external SD card for the main Locus directory**. Use it for maps, elevation or geocaching data but **keep the main directory in the internal storage**. [[locus_on_external_sdcard#locus_map_in_the_internal_and_some_data_in_external_storage_-_recommended|Check our recommendation for the best setup >>]]
 ===== Uninstallation or factory reset =====
-Locus Map in its default settings stores its data in the private sector of the device's **internal memory**.
+Locus Map, in its default settings, stores its data in the private sector of the device's **internal memory**.
   * if you uninstall Locus Map, its data is deleted
   * during the factory reset, the inner memory is **completely wiped out**.
-==== Prevention ====
+==== Solution ====
-Back up your data before uninstalling the app or resetting your device. See below >>
+**Back up your data** before uninstalling the app or resetting your device. **[[manual:faq:disappearing_data#backup_-_the_best_prevention|See below >>]]**
 ===== System-forced change of default app's working directory =====
-With the arrival of Android 11 Locus Map lost the option to have its working directory in the root of the internal or external storage and was forced to [[https://www.locusmap.app/android-11-brings-a-major-change-to-locus-directories/|use the private sector in /Android/data/ directory]]. Immediately after the change, we introduced an optional **[[manual:faq:android_11_filesystem|simple data transfer]]** which was available to Locus Map users for a temporary period. **The period has now expired and the newest Android OS versions automatically change the path to the Locus Map default directory WITHOUT WARNING**.
+With the arrival of Android 11, Locus Map lost the option to have its working directory in the root of the internal or external storage and was forced to [[https://www.locusmap.app/android-11-brings-a-major-change-to-locus-directories/|use the private sector in /Android/data/ directory]]. Immediately after the change, we introduced an optional **[[manual:faq:android_11_filesystem|simple data transfer]]** which was available to Locus Map users for a temporary period. **When the period expired, the Android OS automatically changed the path to the Locus Map default directory WITHOUT WARNING**.
 ==== Solution ====
+  * open Settings > Backup & Filesystem > File system manager > Set the main directory > 3 dot menu by the **Private folder in 'Android/media'** > tap **Select**:\\ {{ :manual:faq:faq06.jpg |}}
-==== Back up tracks, points and maps to a cloud ====
+  * go to Settings > Backup & Filesystem > App data transfer > Load app data > continue:\\ {{ :manual:faq:faq07.jpg |}}It is necessary to select the original **Internal storage/Locus** directory for data move.
+===== Backup - the best prevention =====
 We strongly recommend making **backups of your data outside of your phone or tablet**. Tracks, points, settings and also downloaded maps can be backed up to a cloud (Dropbox/Google Drive/OneDrive) in Locus:
   * **[[manual:user_guide:tools:backup|How to back up your tracks, points, and settings >>]]**
   * **[[manual:user_guide:maps_offline#cloud_backup_of_maps|How to back up your downloaded maps >>]]**
+**With your data regularly backed up, you don't have to worry.**

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