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manual:faq:how_to_create_debug_log
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manual:faq:how_to_create_debug_log [2025/09/19 14:18] – mstupkamanual:faq:how_to_create_debug_log [2025/11/20 12:13] (current) – mstupka
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-====== How to create an error message/log ======+====== How to create a system bug report ======
  
 ---- ----
-<WRAP center round important> 
-**If you use Locus Map in a version newer than 4.3, __send us your user ID first__** (Menu > About app/Helpdesk > App info). A lot of issues can be identified via our internal identification system. 
-</WRAP> 
  
-If the internal issue identification fails, logs are the best way for us to find out what causes your problems with the application. Creating an error message/log varies according to the version of Android:+Some issues may require deeper investigation by Locus Map developers. In these cases, a helpdesk representative may ask you to send a bug report from your Android device. Follow the steps in this article to unlock developer options, create a bug report, and send it to helpdesk: 
 +===== Android OS generally =====
  
-===== Devices with Android 4.2 and higher ===== +  - open the settings of your device and make sure you can access “Developer options”. In case you do not see this option in the settings list, please follow the instructions e.g., [[https://www.esper.io/blog/capturing-bug-reports-from-android-devices|here >>]]. 
-  +  - repeat the action in Locus Map that causes the crash 
-  - Open the settings of your device and make sure you can access “Developer Options”. In case that you do not see this option in the settings list, please follow the instructions [[https://www.greenbot.com/article/2457986/how-to-enable-developer-options-on-your-android-phone-or-tablet.html|here >>]]. +  - move to the above-mentioned “Developer options” in the settings of your device 
-  - Repeat the action in Locus that causes the crash +  - enable USB debugging 
-  - Move to the above-mentioned “Developer Options” in the settings of your device +  - select **Take bug report** {{ :manual:faq:create_debug_log_01.jpg |}} 
-  - Enable USB debugging +  - wait a few minutes for the report to be created (it may take up to a few minutes) 
-  - Select **Take Bug Report** {{ :manual:faq:create_debug_log_01.png |}} +  - the bug report should appear in your notification bar. From there (or from "Developer options"), you may send it via email to <locus.map@asamm.com> or better, upload to a Dropbox/Google Drive/OneDrive, etc., and share it with us (reports can be bigger than 15 MB and then they are not correctly attached to email). {{ :manual:faq:create_debug_log_02.jpg |}}
-  - Wait a few minutes for the report to be created (it may take up to 15 minutes) +
-  - the log report should appear in your notification bar. From there (or from "Developer options"), you may send it via email to <locus.map@asamm.com> or better, upload to a Dropbox/Google Drive/OneDrive, etc., and share it with us (reports can be bigger than 15 MB and then they are not correctly attached to email!). {{ :manual:faq:create_debug_log_02.png |}}+
 ==== Android 7.0+ ==== ==== Android 7.0+ ====
 After tapping "Take bug report," you are offered two types of reports - Interactive and Full. **Select Interactive**.  After tapping "Take bug report," you are offered two types of reports - Interactive and Full. **Select Interactive**. 
 ===== Xiaomi - MIUI ROMs ===== ===== Xiaomi - MIUI ROMs =====
 +
 +==== MIUI 8 and newer ====
 +  - tap *#*#284#*#* on your phone dial
 +  - copy the bug report from your memory directory //sdcard/miui/debug_log//
 +
 ==== MIUI 7  and older ==== ==== MIUI 7  and older ====
  
   - install the **CatLog** application (available on the Google Play for free)   - install the **CatLog** application (available on the Google Play for free)
   - go to //Security > Permissions > Root access// > Allow root access to CatLog   - go to //Security > Permissions > Root access// > Allow root access to CatLog
-  - go on the same way as in case of devices with Android OS older than 4.1 +  - go on the same way as in the case of devices with Android OS older than 4.1
-==== MIUI 8 and newer ==== +
-  - tap *#*#284#*#* on your phone dial +
-  - copy the bugreport from your memory directory //sdcard/miui/debug_log//+
  
 ===== General solution for all Android versions===== ===== General solution for all Android versions=====
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   - Continue Driver installation   - Continue Driver installation
   - launch the **command line** WIN+R > CMD > Enter   - launch the **command line** WIN+R > CMD > Enter
-  - connect your phone with the PC via USB+  - connect your phone to the PC via USB
   - repeat the error action   - repeat the error action
   - input **adb bugreport > c:/Users/myusername/locus_log.txt** in the command line   - input **adb bugreport > c:/Users/myusername/locus_log.txt** in the command line
   - press Enter   - press Enter
-  - wait until the bugreport is done+  - wait until the bug report is done
   - **zip the bugreport** (it's huge - over 30 MBs) **and send it to <locus.map@asamm.com>**   - **zip the bugreport** (it's huge - over 30 MBs) **and send it to <locus.map@asamm.com>**
manual/faq/how_to_create_debug_log.1758284288.txt.gz · Last modified: by mstupka
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