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manual:faq:problem_with_install_from_google_play [2020/11/10 16:26] – [Device is not compatible] mstupka | manual:faq:problem_with_install_from_google_play [2022/04/12 18:17] (current) – mstupka | ||
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===== Problem ===== | ===== Problem ===== | ||
- | I would like to install Locus Free or Pro from the Google Play, but it either cannot be installed at all or the installation is not successfully finished. | + | I would like to install Locus Map 4 or Pro from Google Play, but it either cannot be installed at all or the installation is not successfully finished. |
===== Reasons ===== | ===== Reasons ===== | ||
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==== Install ==== | ==== Install ==== | ||
- | If you tap (click) on the **Install** button, yet the installation does not start, | + | If you tap (click) on the **Install** button, yet the installation does not start, Google Play will probably notify you about the error number. In this case, it is a temporary error on Google Play and the following procedure may help: |
- | * Delete the temporary memory of the Google Play application (Menu > Settings > Application Manager | + | * Delete the temporary memory of the Google Play application (your device menu > Settings > Applications |
* Uninstall the older version of Locus | * Uninstall the older version of Locus | ||
* Restart the device | * Restart the device | ||
- | * Try to install | + | * Install |
- | It may happen that after tapping **Install**, | + | It may happen that after tapping **Install**, |
===== List of common error codes ===== | ===== List of common error codes ===== | ||
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**Solution** | **Solution** | ||
- | * With help of your phone file manager | + | * With help of your phone file manager, find /Android/data directory |
* Find package name of Locus application | * Find package name of Locus application | ||
- | * **Locus | + | * **Locus |
- | * **Locus | + | * **Locus |
* Delete package name file | * Delete package name file | ||
* Try to install Locus application again | * Try to install Locus application again | ||
==== Error - 25 ==== | ==== Error - 25 ==== | ||
- | This error occurs usually | + | This error occurs usually |
**Solution** | **Solution** | ||
- | **Xiaomi** suggests following procedure (works only in 90% cases): | + | **Xiaomi** suggests |
- deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) | - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) | ||
- go to Applications > Security Guard and wipe all app data | - go to Applications > Security Guard and wipe all app data | ||
- install Locus Map | - install Locus Map | ||
- | - activate the antivirus app. <wrap alert> | + | - activate the antivirus app. <wrap alert> |
Another method: | Another method: |