When the application unexpectedly stops or closes down and a crash pop-up window is displayed…

1. Try to repeat the error action at least once more.
2. Describe precisely the steps that lead to the crash and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - simulate your problem.
3. if you are using Locus version 4.3 and higher, copy your user ID (menu > about app/helpdesk > about app):
   If you're using an older version, try to create an error message/log – see Creating Logs >>
4. contact us at locus.map@asamm.com and send all to us - thorough description of the problem, user ID (error log), all files or maps involved in the issue

One of Locus's features does not work properly or does not work at all.

1. Try to repeat the error action at least once more.
2. Describe precisely the steps that lead to the issue and write them down step by step. Please describe the procedure in detail so that we can repeat the steps you have taken - simulate your problem.
3. if you are using Locus version 4.3 and higher, copy your user ID (menu > about app/helpdesk > about app). If you're using an older version, try to create an error message/log – see Creating Logs >>
4. contact us at locus.map@asamm.com and send all to us - thorough description of the problem, user ID (or error log), all files or maps involved in the issue

In this case please follow these instructions >>