manual:faq:problem_with_install_from_google_play
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| Both sides previous revisionPrevious revisionNext revision | Previous revisionLast revisionBoth sides next revision | ||
| manual:faq:problem_with_install_from_google_play [2016/10/24 08:17] – [The device is not compatible] mstupka | manual:faq:problem_with_install_from_google_play [2021/11/18 16:54] – external edit 127.0.0.1 | ||
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| - | ====== | + | ====== |
| ---- | ---- | ||
| - | ===== Question | + | ===== Problem |
| - | I would like to install Locus Free or Locus Pro from the Google Play, but it either cannot be installed, or the installation is not successful. | + | I would like to install Locus Map 4 or Pro from Google Play, but it either cannot be installed |
| - | ===== Answer | + | ===== Reasons |
| - | There may be several reasons for this. In the first place, it is important what you see in the green box before the installation. If **Install** or **Device is not compatible** | + | There may be several reasons for this. In the first place, it is important what you see on the app page at Google Play Store before the installation. If **Device is not compatible** or **Install**: |
| ==== Device is not compatible ==== | ==== Device is not compatible ==== | ||
| - | Locus is compatible with almost all devices running Android operation system | + | Locus Map is compatible with almost all devices running |
| - | + | ||
| - | === Known incompatible devices === | + | |
| - | * Asus Memopad | + | |
| ==== Install ==== | ==== Install ==== | ||
| - | * If you click on the **Install** button, yet the installation does not start, | + | If you tap (click) on the **Install** button, yet the installation does not start, Google Play will probably notify you about the error number. In this case, it is a temporary error on Google Play and the following procedure may help: |
| - | * Delete the temporary memory of the Google Play application (Menu - Settings | + | * Delete the temporary memory of the Google Play application (your device menu > Settings |
| * Uninstall the older version of Locus | * Uninstall the older version of Locus | ||
| * Restart the device | * Restart the device | ||
| - | * Try to install | + | * Install |
| - | | + | It may happen that after tapping **Install**, the installation |
| ===== List of common error codes ===== | ===== List of common error codes ===== | ||
| Line 37: | Line 34: | ||
| **Solution** | **Solution** | ||
| - | * With help of your phone file manager | + | * With help of your phone file manager, find /Android/data directory |
| * Find package name of Locus application | * Find package name of Locus application | ||
| - | * **Locus | + | * **Locus |
| - | * **Locus | + | * **Locus |
| * Delete package name file | * Delete package name file | ||
| * Try to install Locus application again | * Try to install Locus application again | ||
| ==== Error - 25 ==== | ==== Error - 25 ==== | ||
| - | This error occurs usually | + | This error occurs usually |
| **Solution** | **Solution** | ||
| - | **Xiaomi** suggests following procedure (works only in 90% cases): | + | **Xiaomi** suggests |
| - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) | - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) | ||
| - go to Applications > Security Guard and wipe all app data | - go to Applications > Security Guard and wipe all app data | ||
| - install Locus Map | - install Locus Map | ||
| - | - activate the antivirus app. <wrap alert> | + | - activate the antivirus app. <wrap alert> |
| Another method: | Another method: | ||
manual/faq/problem_with_install_from_google_play.txt · Last modified: 2022/04/12 18:17 by mstupka
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