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manual:faq:problem_with_install_from_google_play [2015/05/21 11:54] – mstupkamanual:faq:problem_with_install_from_google_play [2022/04/12 18:17] (current) – mstupka
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-====== An error during the installation of Locus application from the Google Play ======+====== Error during installation of Locus Map from Google Play ======
  
 ---- ----
  
  
-===== Question =====+===== Problem =====
  
-I would like to install Locus Free or Locus Pro from the Google Play, but it either cannot be installed, or the installation is not successful.+I would like to install Locus Map 4 or Pro from Google Play, but it either cannot be installed at all or the installation is not successfully finished.
  
-===== Answer =====+===== Reasons =====
  
-There may be several reasons for this. In the first place, it is important what you see in the green box before the installation. If **Install** or **Device not compatible**+There may be several reasons for this. In the first place, it is important what you see on the app page at Google Play Store before the installation. If **Device is not compatible** or **Install**: 
  
-**The device is not compatible**+==== Device is not compatible ====
  
-Locus is compatible with all devices running Android operation system. If you still can not install due to incompatibility, please contact us via email [[mailto:support.locus@asamm.com|support.locus@asamm.com]] and inform us about the type of your device.+Locus Map is compatible with almost all devices running the Android operation system 5 and newer. If you can not install it due to incompatibility, please contact us via email [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and inform us about the type of your device.
  
-**Install** 
  
-  * If you click on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help:+==== Install ==== 
 + 
 +If you tap (click) on the **Install** button, yet the installation does not start, Google Play will probably notify you about the error number. In this case, it is a temporary error on Google Play and the following procedure may help:
    
-    * Delete the temporary memory of the Google Play application (Menu - Settings - Application Manager - Google Play Store - Clear data)+    * Delete the temporary memory of the Google Play application (your device menu > Settings > Applications > Google Play Store > Clear data)
     * Uninstall the older version of Locus     * Uninstall the older version of Locus
     * Restart the device     * Restart the device
-    * Try to install the application from the Google Play again+    * Install the application from Google Play again
  
-  * If you click on the install button, the installation will begin, but in a short while, the installation stops with error number again. This is probably an error on the Google Play. In this case, follow the same procedure as in the previous point+It may happen that after tapping **Install**, the installation begins but in a short while it stops with the error number again. This is probably an error on Google Play's side. In this case, follow the same procedure mentioned above.
  
 ===== List of common error codes ===== ===== List of common error codes =====
Line 33: Line 34:
  
 **Solution** **Solution**
-  * With help of your phone file manager try to find /data/data directory+  * With help of your phone file manager, find /Android/data directory
   * Find package name of Locus application   * Find package name of Locus application
-      * **Locus Pro** menion.android.locus.pro  +      * **Locus Map 4** menion.android.locus  
-      * **Locus Free** menion.android.locus+      * **Locus Map Classic** menion.android.locus.pro
   * Delete package name file   * Delete package name file
   * Try to install Locus application again   * Try to install Locus application again
 ==== Error - 25 ==== ==== Error - 25 ====
-This error occurs usually in some **Xiaomi devices**, e.g. Redmi 1S. Sometimes the installation does not execute without any reason or error message, sometimes the built-in Xiaomi antivirus app flags Locus as infected and the installation is aborted. :!: **Of course Locus Map contains no viruses** :!:+This error occurs usually on some **Xiaomi devices**, e.g. Redmi 1S. Sometimes the installation does not execute without any reason or error message, sometimes the built-in Xiaomi antivirus app flags Locus as infected and the installation is aborted. :!: **Of course Locus Map contains no viruses** :!:
  
 **Solution** **Solution**
  
-Xiaomi suggests following procedure:+**Xiaomi** suggests the following procedure (works only in 90% cases):
  
-  * uninstall the antivirus app first +  - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring) 
-  * install the Locus Map app +  - go to Applications > Security Guard and wipe all app data 
-  * install the antivirus app at last+  - install Locus Map 
 +  - activate the antivirus app. <wrap alert>Beware! After the automatic update, the Security Guard uninstalls Locus Map without warning.</wrap>
  
 +Another method:
 +  - go to Settings > Privacy > Device administration > uncheck Verify apps
 +  - re-install Locus Map
 + 
 +Method for **rooted devices**:
 +  - use [[https://play.google.com/store/apps/details?id=com.keramidas.TitaniumBackup|Titanium backup]] 
 +  - backup the //com.securitycore.miui_t1.0// 
 +  - uninstall //com.securitycore.miui_t1.0// 
 +  - download and install Locus from Google Play store
 According to our users' experience a few other ways work as well: According to our users' experience a few other ways work as well:
-  - factory reset of the device +  * factory reset of the device 
-  - re-installation of Google Play Store application +  * re-installation of Google Play Store application 
-  - removing Google account and adding it back+  * removing Google account and adding it back 
 + 
 +==== Error - 26 ==== 
 +This error is concerning Xiaomi again but this has nothing to do with Play Store. Error -26 is related to MIUI's package manager and translates to INSTALL_FAILED_SYSTEM_INCOMPATIBLE. So, it is MIUI who is preventing the install.  Somehow MIUI thinks that the apk is incompatible. 
 + 
 +**Solution** 
 +  * try to downgrade your MIUI to the version that did not block Locus Map installation 
 +  * block automatic updating of your MIUI 
 +  * wait for a new version that hopefully will be fixed
manual/faq/problem_with_install_from_google_play.1432202058.txt.gz · Last modified: 2015/05/21 12:54 (external edit)
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