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--- manual:faq:problem_with_install_from_google_play [2016/10/24 08:24] – [Device is not compatible] mstupka
+++ manual:faq:problem_with_install_from_google_play [2022/04/12 18:17] (current) – mstupka
@@ Line 1: / Line 1: @@
-====== An error during the installation of Locus application from the Google Play ======
+====== Error during installation of Locus Map from Google Play ======
 ----
-===== Question =====
+===== Problem =====
-I would like to install Locus Free or Locus Pro from the Google Play, but it either cannot be installed, or the installation is not successful.
+I would like to install Locus Map 4 or Pro from Google Play, but it either cannot be installed at all or the installation is not successfully finished.
-===== Answer =====
+===== Reasons =====
-There may be several reasons for this. In the first place, it is important what you see in the green box before the installation. If **Install** or **Device is not compatible**
+There may be several reasons for this. In the first place, it is important what you see on the app page at Google Play Store before the installation. If **Device is not compatible** or **Install**:
 ==== Device is not compatible ====
-Locus is compatible with almost all devices running Android operation system beginning with 4.0.3. If you still can not install due to incompatibility, please contact us via email [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and inform us about the type of your device.
+Locus Map is compatible with almost all devices running the Android operation system 5 and newer. If you can not install it due to incompatibility, please contact us via email [[mailto:locus.map@asamm.com|locus.map@asamm.com]] and inform us about the type of your device.
-=== Known incompatible devices ===
-  * //Asus Memopad// running on Android 4.4 (older ROMs work OK, a newer one has not been released)
-  * //Asus Fonepad// running on 4.4 (newer 5.0 works OK)
 ==== Install ====
-  * If you click on the **Install** button, yet the installation does not start, the Google Play will probably notify you about the error number. In this case, it is a temporary error on the Google Play and the following procedure may help:
+If you tap (click) on the **Install** button, yet the installation does not start, Google Play will probably notify you about the error number. In this case, it is a temporary error on Google Play and the following procedure may help:
-    * Delete the temporary memory of the Google Play application (Menu - Settings - Application Manager - Google Play Store - Clear data)
+    * Delete the temporary memory of the Google Play application (your device menu > Settings > Applications > Google Play Store > Clear data)
     * Uninstall the older version of Locus
     * Restart the device
-    * Try to install the application from the Google Play again
+    * Install the application from Google Play again
-  * If you click on the install button, the installation will begin, but in a short while, the installation stops with error number again. This is probably an error on the Google Play. In this case, follow the same procedure as in the previous point
+It may happen that after tapping **Install**, the installation begins but in a short while it stops with the error number again. This is probably an error on Google Play's side. In this case, follow the same procedure mentioned above.
 ===== List of common error codes =====
@@ Line 38: / Line 34: @@
 **Solution**
-  * With help of your phone file manager try to find /data/data directory
+  * With help of your phone file manager, find /Android/data directory
   * Find package name of Locus application
-      * **Locus Pro** menion.android.locus.pro
+      * **Locus Map 4** menion.android.locus
-      * **Locus Free** menion.android.locus
+      * **Locus Map Classic** menion.android.locus.pro
   * Delete package name file
   * Try to install Locus application again
 ==== Error - 25 ====
-This error occurs usually in some **Xiaomi devices**, e.g. Redmi 1S. Sometimes the installation does not execute without any reason or error message, sometimes the built-in Xiaomi antivirus app flags Locus as infected and the installation is aborted. :!: **Of course Locus Map contains no viruses** :!:
+This error occurs usually on some **Xiaomi devices**, e.g. Redmi 1S. Sometimes the installation does not execute without any reason or error message, sometimes the built-in Xiaomi antivirus app flags Locus as infected and the installation is aborted. :!: **Of course Locus Map contains no viruses** :!:
 **Solution**
-**Xiaomi** suggests following procedure (works only in 90% cases):
+**Xiaomi** suggests the following procedure (works only in 90% cases):
   - deactivate the antivirus app (Optimization center > Antivirus > settings > uncheck installation monitoring)
   - go to Applications > Security Guard and wipe all app data
   - install Locus Map
-  - activate the antivirus app. <wrap alert>Beware! After automatic update the Security Guard uninstalls Locus Map without warning.</wrap>
+  - activate the antivirus app. <wrap alert>Beware! After the automatic update, the Security Guard uninstalls Locus Map without warning.</wrap>
 Another method:

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