If you've been using Locus Classic and expected a discounted Premium offer in Locus Map 4 — but can't find it anywhere — don't worry. There's almost always a simple explanation. Below are the most common reasons and what you can do about each one.

• You're signed in with a different Locus account
• You never signed in to the Locus Store in Classic
• You've already used the discount
• You subscribed at the discounted price before, then cancelled during the trial
• Still don't see it?

The discount is linked to the same Locus account you used in Locus Classic. If you're now signed in to Locus Map 4 with a different account — for example, a new email address, or a Google/Apple login instead of the original one — the offer won't appear, because there's no record connecting that account to Classic.

What to do: Check which account you're currently signed in to (Settings → your profile), and make sure it matches the one you used in Classic. If you're not sure which account that was, our support team can help you track it down.

The offer is based on your activity in the Locus Store within Locus Map Classic. If you used Classic without ever signing in to the Store — which was perfectly possible, since many features worked without it — there's no Store record to recognize you by, and the offer won't appear.

What to do: The fix is simple — just sign in to the Locus Store inside Locus Map Classic. You don't need to buy or download anything; logging in is enough to create the record that identifies you as a Locus Map Classic user. Once that's done, the discounted Premium offer should become available to you.

The discounted Premium covers one year at the reduced price, and it can only be claimed once per account. It's easy to forget — especially if it was a while ago — but if you've already had your discounted year, the offer won't show up again afterward.

What to do: You can review your subscription history in your Locus account, and also in your Google Play account (Subscriptions). If you find that the discounted year has already been used, that explains the missing offer. If something looks off, let us know.

This one's a little different. If you signed up for the discounted Premium and then cancelled within the trial period, the system records the discount as “used” — even though you never actually got to enjoy it.

The good news: you're still entitled to the discount. This is a case we handle individually, so the offer can't simply reappear on its own.

What to do: Get in touch with our support team and let us know this is what happened. We'll restore the discount for you manually.

If none of the above seems to apply to you, we're happy to dig into it. When you contact us, it helps to include:

• The email address / Locus account you used in Locus Map Classic
• The account you're currently signed into in Locus Map 4
• Roughly when you used Classic and whether you remember signing in to the Locus Store

Drop us a line and we'll sort it out together.